Exchange & Return Policy
Return and Exchange Policy
An exchange or return can be made within a maximum period of 14 days from the invoice date under the following conditions:
- The goods are in their original condition as delivered and intact inside the box.
- The goods are not displayed, scratched, or exposed to any damage.
- The original invoice is presented, and the goods are received by the company's warehouse management.
An exchange or return can be made in case of manufacturing defects within a maximum period of 14 days from the invoice date as follows:
- If the same returned item is not available in stock, the customer can choose either to receive a similar item of the same value as a replacement.
- To select another item and pay the difference in value.
- To wait for the new goods to be supplied.
In case of refund to the customer, the amount will be returned as follows:
- If the customer paid in cash, the amount will be refunded in cash.
- If the customer paid by card, and the goods are to be returned, the amount will be refunded through a refund to the same card used for the purchase.